Glia, a customer service platform providing AI-powered interactions for the banking sector, has been named a winner in the Banking and Financial Services Category at the 2026 Artificial Intelligence Excellence Awards. The awards recognises achievements in a range of industries and use cases, spotlighting “companies and leaders moving AI beyond experimentation and into practical, accountable deployment.”
Speaking on the awards, Russ Fordyce, Chief Recognition Officer at Business Intelligence Group commented, “AI has arrived! 2026 is about execution and results. Glia stood out because its work in banking reflects where the market is headed: practical AI that solves real problems, earns trust, and delivers measurable value. The recognition highlights a team that is not participating in the AI shift, but helping define what meaningful progress looks like.”
Glia’s Banking AI platform helps financial institutions navigate security and regulatory risks common in generative AI. It was chosen by a panel of AI experts and analysts as a platform that deploys AI trained precisely for banking workflows. It helps banks and credit unions automate up to 80% of all interactions, according to Glia. For the customer service and member care functions, this can free up time for other tasks, including strengthening client relationships and expanding lending and deposit portfolios; in other words, doing what humans can do and AI can’t.
Dan Michaeli, CEO and co-founder of Glia, said: “The award celebrates the future of banking in an time where AI is everywhere. With consumers in every demographic now using AI to manage their lives, the pressure on financial institutions to provide instant, intelligent service has never been higher.”
“Our platform is designed to help banks and credit unions lead this transition, using secure, banking-specific AI to amplify their efficiency while protecting the human connection that defines their brand,” he said.
Glia has enjoyed positive business momentum recently, with the company announcing recently it will be the first to contractually promise to resist AI hallucinations and circumvent prompt injections for its clients’ use of the platform.
As AI becomes increasingly complex, particularly in financial institutions, Glia’s focus on AI safety provides a model that banks and credit unions might rely on to help them use AI effectively and securely.
(Image source: “Space Invaders does cones and safety barriers” by Gene Hunt is licensed under CC BY 2.0. To view a copy of this license, visit https://creativecommons.org/licenses/by/2.0)
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